Service & Support

Authorized fusion splicing repair and support center
- Ericsson, FITEL and 3SAE

As the only worldwide authorized Ericsson fusion splicer service center we provide repair, spare parts and technical support for the complete line of Ericsson fusion splicers, fiber optic recoaters, cleavers and accessories.We also offer refurbished Ericsson fusion splicers as available.

We are also an authorized service and support center for the FITEL range of specialty fiber fusion splicers and accessories.  This includes, both for the Ericsson and FITEL products, services and know-how related to splicing and preparation of Large Diameter Fibers (LDF), PM fibers, Erbium fibers and much more.

NorthLab is the European service and support center for the 3SAE line of products including several custom engineered products and technologies. In addition to repair and technical support this includes a wide range of services in the area of fiber processing such as bundling, tapering, stripping, cleaving etc.

We offer extended service agreements, on-site service contracts, preventative maintenance programs and several other technical support services.

Service Department:
Tele: +46 8 7880888
Email: info@northlabphotonics.com

RMA Service Procedure:

  • Step 1: Contact NorthLab at +46 8 7880888 and speak directly with a Service Technician to determine the problem with your equipment. If problem cannot be solved via the telephone,  an RMA Service Quote will be issued. The RMA Service Quote will be sent to you by way of email. If product is no longer under warranty, the RMA Service Quote will have only a basic service charge charge.
  • Step 2: Once the equipment is received by us, it will be inspected and the total cost of the repair established (if any). An updated Service Quote will be sent to you outlining the diagnostic findings and the total cost for repairs.
  • Step 3: Once your updated Purchase Order is received the work will begin. We require a hard copy of your Purchase Order by email in order to schedule the required service and ship the unit back to you once the job is completed.
  • Step 4: If you decide not to proceed with the repair, the only charge will be the basic service charge charge. Return shipping cost can be paid for either by using your shipping account number (UPS carrier is preferred) or NorthLab will prepay and add the shipping cost to your invoice. Please be sure to specify how the equipment should be returned. If no preference is specified then our default shipping method is standard express.